CLA Operations Guideline

Placing Purchase Orders


  • Orders are processed at CLA’s office/warehouse in Auckland
  • The phone in this office are answered between the hours of 8.00am and 4.30pm
  • To avoid errors, dispatch of incorrect items and prevent delays in dispatch; please place your order in writing, clearly nominating the CLA part and quantity required
  • Orders can be placed via email to or faxed to +64 9 427 6134
  • CLA endeavour to dispatch
  1. All orders received before 9.30am with an am courier
  2. All orders received before 1.00pm with a pm courier pickup on the day of receipt


Discrepancies / Inabilities to Dispatch


  • A Customer Service Staff Member will endeavour to email or call your store if
  1. Any items ordered need to be placed to backorder and will provide the current ETA (which is subject to change)
  2. Any items ordered have been discontinued and offer an alternative wherever possible
  3. CLA’s price(s) differ to those nominated on your purchase order
  4. Your order is below the Minimum Order Value (MOV) and freight is payable


3rd Party Delivery Addresses (within NZ only)

  • Deliveries to an address other than your delivery address (Advised and recorded by CLA) will attract freight charges
  • CLA will calculate and quote the freight charge and dispatch once authorized by your
  • To avoid delays in dispatch, please advise if freight can be automatically added at time of placing your order
  • Couriers

-require full name and address details (including postcodes)

-are not able to deliver to a post box

-are not able to call on approach

-are not able to nominate a time of delivery

-require the authority to leave AND the nomination of a safe location (should no one be on hand to accept delivery)

When these instructions are given, CLA will not be responsible for missing/lost items)

  • CLA will pass on any fees incurred for the 2nd and additional delivery attempts made by a courier company



Should you wish to use your own Courier Service OR pick up goods from our Warehouse (orders must be received by 3pm)

Please clearly mark you purchase order with instructions (Pick Up)

  • CLA will advise your office when the goods are ready for Pick Up
  • Advise will include the number of boxes, total weight, collection address and Pick Up Number
  • Pick Up Number which must be quoted by whoever collects the order. (If positive identification of the goods cannot be made, the collector may leave empty handed)
  • You will be responsible for booking and tracking of this dispatch



Tracking Dispatch of Goods / Freight Enquiries / Proof of Deliveries

Copies of CLA invoices are emailed on the day of issue to the address(es) provided by you

The freight company and CGN (Consignment) NOTE are recorded in the bottom left hand corner

Should you need to track an order, please refer to the invoice

We ask that this information be used to track and retrieve your own POD’s


Below is the list of Courier Short Names used on our invoices and the URL addresses for tracking Consignments


Courier Short Name        Courier Full Name                           Tracking URL


Now Couriers                     Now Couriers